ORDER INFORMATION
ORDERS:
All orders will receive an order confirmation email after purchase. Your order confirmation email will display your order number and purchase summary. Please keep your order number private and refer to it when you're reaching out to the customer service team. If you'd like to make any changes to your order, please contact customer service at Customerservice@flawsyone.com.
Allow up to 48hours for a response, but as we expand we aim to shorten that time frame. Please also note that PRE-ORDER items are non refundable after purchase is completed. If you wish to get a refund you've got up to 7 days from the date of the item being delivered to you to return it and pay for your own shipping back to us.
When returning any items please make sure it's in the same pristine condition as it was when it was delivered to you along with their tags attached. We product check every item before delivering it making sure it gets to our supporters in a flawless condition so please do the same back as we won't be refunding any damaged or lost items.
PRE-ORDER INFORMATION:
WHAT IS A PRE-ORDER?
A preorder gives you the opportunity to buy an item that will become available at a later date. Please be informed that, after placing the pre-order. no quantity, size or colour changes are allowed.
WHEN WILL MY PRE-ORDER BE CHARGED?
We will charge the amount via your selected payment method once the order is placed. It is not possible to modify the payment method after it has been processed or get a refund.
WHEN WILL MY PRE-ORDER BE SHIPPED?
You can check the estimated shipping date either on the product's page or in your confirmation email. Please note that orders are processed automatically and the actual shipping date might vary.
SHIPPING:
STANDARD: 3-7 DAYS
2-DAY EXPRESS: 2 DAYS
INTERNATIONAL EXPEDITED: 1-6 DAYS
INTERNATIONAL STANDARD: 3-14 DAYS
Shipping time differs depending on where you are located, allow up to 5 working days from your dispatched email to receive your item depending on your choice of shipping. Please be gentle with us while we make sure to get your items delivered to you, as we are fairly new and striving to give an excellent service.
Pre-orders could take up to 2-4 weeks to have the items ready, we will keep you updated so please do subscribe to our emails & follow us on social media. Preorders are there to help us balance the supply and demand, however if an item is a 'Pre-order' it will be clearly stated that it is, if not then wait the time frame stated in your shipping preference after your checkout is completed.
REFUND:
Allow up to 10 working days to receive your refund back after we verify that the product is returned in the state that allows you to be eligible for a full refund.
FLAWSY ONE wants to thank you for being part of this journey & promises to keep our supporters satisfied as time goes on.